Contact us

Our Services

Westminster’s Information, Advice and Support Service (IASS) is a statutory service which provides free, confidential, impartial advice, guidance and support to parents of children with special educational needs and children and young people aged 0-25.

The IASS aims to promote good working relationships between children, young people, parents, education settings and the Local Authority (Council), whilst seeking to empower them to play an active and informed role in their child’s education. 

We can support parents, carers, children and young people in a number of ways. We provide a range of flexible services which include training, access to Independent Supporter services, referral to other statutory and voluntary agencies, access to local support groups, telephone support and face to face meetings.


What can the service offer you?

  • Someone impartial to talk to in confidence

  • Advice about getting extra support from your nursery, school or college

  • Information and advice about requesting an Education, Health and Care (EHC) Needs Assessment and Plan

  • Help and support around converting Statements of SEN to an EHC Plan

  • Independent Supporter service

  • Help and support with appeals to the SEND Tribunal

  • Information about support groups and services in your area

  • The Local Offer

  • Personal Budgets

  • SEND Schools exclusions

  • Information about SEND transport and assistance

  • Help to fill in forms

  • Someone to help you put forward your views

  • Someone to attend meetings with you

We will:

  • Aim to respond to your enquiry within two working days

  • Help you to express your views and resolve issues

  • Assist with paperwork

  • Maintain information provided on a secure and confidential database

  • Provide telephone advice and information

  • Meet with you, if required

  • Attend meetings with you, if needed

  • Maintain confidentiality, in accordance with local safeguarding procedures

We will not:

  • Contact other people on your behalf without your prior consent

  • Pass your information on to other organisations without your agreement

  • Make decisions on your behalf

  • Attend meetings or provide reports in your absence

For more information please Contact us

IASS Westminster Policies:

 You can read more about the policies here.