The service is totally confidential except when a member of staff or a volunteer has a concern relating to child protection which must take priority over confidentiality. Please follow the link to learn about the Westminster Information Advice and Support Service confidentiality policy and statement.

Please follow the link of our Confidentiality Policy for more information:



The service aims to be impartial in all its dealings; by not favouring any persons or party more than another; but makes sure we are fair and unbiased whilst providing facts and advice based on what the law and SEN Code of Practice says, not offering our own opinions or following local policy.

Please follow the link of our Impartiality Policy for more information: