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Privacy Policy

Westminster IASS Privacy Policy


Who are we?

Special Educational Needs and Disability Westminster Information, Advice and Support Service (IASS) is a statutory service, that offers impartial information, advice and support to families of children and young people with special educational needs or disabilities, living in Westminster. We are part of Children’s Services, but our role is at arms-length of the local authority enabling us to operate independently, to ensure our impartiality.

Westminster IASS respects your privacy and is committed to protecting your personal data, being transparent about how we collect and use your data. We will comply with any data protection legislation currently in force.

The law states the personal information we hold must be:

  • Use lawfully, fairly and in a transparent way
  • Collected only for valid purposes and not used in any way that is unsuited with those purposes.
  • Relevant to purposes we have told you about and limited only to those purposes
  • Accurate and kept up to date
  • Kept only as long as necessary for the purposes we have told you about
  • Kept securely

The information we record

We hold personal information about you or your child/ren which may include your name, date of birth, address, gender, ethnicity, any area of difficulty and whether you have a disability, so that we can make sure our services meet your needs. We will also record information about the service we provide to you, including case discussion and follow up work we do.

What we do with your information

The Information we take from you is used to;

  • Help us decide how best we can help you
  • To meet appropriate requirements of the law or regulatory bodies
  • To record how we have worked with you
  • To assess how successful, we have been in helping you and to report this to the organisations that are funding the work we do

We hold your information safely on a stand-alone database which can only be accessed by Westminster IASS staff. Once a case is open, we will record any actions undertaken. These may include phone calls or attending a meeting with you. We will use your personal information to provide services or information to you e.g. our termly newsletter, or to create anonymised data for general reporting and statistical purposes. We may from time to time invite you to take part in surveys to try and improve our service delivery. We will ask for your consent to use and store your personal information (securely, under data protection legislation) and you may give this consent verbally or in writing. You have the right to withdraw this consent at any time. You can ask us to delete your personal information at any time.

Will we share your information with anyone else?

No. Unless we have your permission to do so, we won’t share your personal information with any organisations or individuals outside of Westminster IASS. The only exception would be where a failure to share your personal information would lead to a risk of significant harm to you or others.

Can you see the information we hold about you?

Yes, you can:

  • Request access to your personal information that Westminster IASS holds about you (a data subject access request)
  • choose to receive that personal information on paper or electronic form.
  • You have the right to request corrections any inaccuracies in the personal information that we hold about you
  • you can also choose to reuse your personal information for your own use, e.g. give it to another organisation.
  • Request the erasure of your personal information, asking us to delete or remove it where there is no good reason for us processing it.
  • Request the restriction of us processing your information, asking us to suspend the processing of personal information about your, if you want to establish its accuracy and/or the reason for processing it.


What about our website?

 Westminster IASS operates its own website ( ). We (anonymously) monitor visitors to the site so that amongst other things we can see which sections are being viewed, how long for and where the visitors came from all of which is invaluable information for us in terms of developing the site and monitoring our performance.


How can you get in touch with us?

If you would like to know more how we look after your personal information, or would like request a copy of the personal information that we hold about you, you can contact us in the following ways:


phone: 0207 641 5355

email: ​

post: First Floor, 215 Lisson Grove, NW8 8LF