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Accessibility Statement

Web Site Accessibility Statement

This accessibility statement applies to the domain name

This website is run by Westminster Information Advice Support Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • high colour contrast between background colours and text to help users who may have visual impairments.

  • an individual colour and font scheme of blue / grey that has been identified as particularly useful for users with dyslexia.

  • a text-only version of web site content that removes all images, colour and styling and can be easily read by screen readers.

  • clear links to change the size of text used throughout the web site.

  • automatic translation of web site content into other languages.

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

We’ve also made the website text as simple as possible to understand. We kept to colours, fonts, headings and sub-headings on each page uniformed. 

We know some parts of this website are not fully accessible:

  • Images used on our home page have text within them that may not be accessible to screen readers. Some of the images we have on the website do not have alternative text to describe the images for someone who may not be able to see images.

    Although we are currently exempt from making this accessible, we wish for users to know that we are working with the host to remove the images on the home page and any replacement will be have alternative text and will not have text within images. We are working towards having these in place by the end of November 2020.

  • Videos that have been uploaded are 3rd party content and have been in place pre-September 2018 and do have captions. We are aware the videos do come with an audio description and a transcription is not available. These are exempt from the accessibility regulation.

    If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email:

  • call 020 7641 5355

  • Speak to IASS Manager on 07816216154

    We’ll consider your request and get back to you in 5 working days.

    If you cannot view the map on our ‘contact us’ page, call or email us  here and for see a map of our office for directions.

    We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact Rahmin Chowdhury, IASS Manager on 07816216154 or email on


    The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

    We can provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

    If you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.
    Find out how to contact us have a look at our contact details page here.

    Westminster IASS is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

    This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. To make it fully compliant would cause a disproportionate burden on our service to make it accessible.

    PDFs and other documents

    Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

    The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

    All new PDFs and Word documents we publish will meet accessibility standards.

    Live video

    We do not plan to add captions to live video streams because live video’s  are exempt from meeting the accessibility regulations.